Are Free Gifts Still Gifts?
Posted:Facebook has been pretty nice to Free Gifts in the past, despite originally being a blatant rip-off of the real Gifts application. Prior to today, I have only received one complaint from Facebook regarding Free Gifts practices. They asked me to remove a gift that looked similar to one of their gifts. I was okay with that even though mine was a lemon and theirs was a lime; maybe it was tough for the color blind audience to decipher? Today, I received my second complaint from them, which stated:
Your Facebook application, Free Gifts, is currently in violation of the Platform Application Guidelines section I.3 (see http://developers.facebook.com/guidelines.php). Specifically, please note that the Terms prohibit applications from acting in a manner that is misleading, deceptive, or fraudulent.
The application's link under the profile picture uses the same wording as Facebook's Gift application (please see attached). Please change this to reflect your application's name to differentiate Facebook's Gift application and "Free Gifts" application, as it is currently misleading users to think that this refers to the associated Facebook features.
I will admit it is relatively the same wording, but they failed to explain how using "Send xxxx a Gift" is deceptive or misleading to users. First of all, Facebook provides a tool tip when you hover over a profile action which says "Provided by the xxxxxx Application," which immediately makes a distinction between Gifts and Free Gifts. Second, as far as I know, users are still sending a gift when they use Free Gifts. Third, I have been using this text for longer than I can remember now with no complaints. With over 50 million gifts sent, I have never had a user say they were "trying to use the real gift" application.
I did comply somewhat by making all future profile actions say "free gift" instead of "gift," but there is no easy way for me to fix the 8 million profiles already containing the text. As of now they have failed to respond to my question of how exactly I was deceiving users, but I am really interested in hearing their reasoning.